Sometimes you come across something that you think “Ah that is kind of cool”. I had such a moment this week where I came across something around collaboration on a record within a model-driven app. It is already there for a couple of months based on what I can see,…
Category: Customer Service
Sales
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Magic needed to get deleted records back?
Is there any magic needed to get deleted records back? luckily this is possible now and without any magic. There is now an option, which is still in preview so good to bear in mind that this can change potentially, where Admins can restore deleted records. How to set it…
Field Services
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Stay Connected and Informed: Manage Your Notification Preferences
Stay Connected and Informed, How can you achieve this? “Can I get an email notification when I get a lead?” or “How about if I get an alert when that Work Order is assigned to me”? These are only a few of the questions that I get a lot in…
AI Builder
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Using custom AI Model to help you route your cases
Using custom AI models to help your organization route your cases to different teams? Within AI Models in Power Apps you have the option now to create your own Custom Model, how cool is that?! In this blog I would like to use the AI builder Entity Extraction custom model….
AI Builder
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Using AI Sentiment to Prioritize Your Cases
Have you thought about using AI Sentiment Model to determine the priority of cases assigned to yourself? In Power Automate there is a prebuilt model that can perform a sentiment analysis on text. The model is called: Analyze positive or negative sentiment in text. This can be very handy action…