Have you ever had the need to figure out who is consuming the AI Builder credits in your organization? If the answer is yes, you might have run into the same issues as I. Which is, who is consuming the credits? 🤔 The good thing about this is that Microsoft…
Category: Artificial Intelligence
AI Builder
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Using custom AI Model to help you route your cases
Using custom AI models to help your organization route your cases to different teams? Within AI Models in Power Apps you have the option now to create your own Custom Model, how cool is that?! In this blog I would like to use the AI builder Entity Extraction custom model….
AI Builder
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Using AI Sentiment to Prioritize Your Cases
Have you thought about using AI Sentiment Model to determine the priority of cases assigned to yourself? In Power Automate there is a prebuilt model that can perform a sentiment analysis on text. The model is called: Analyze positive or negative sentiment in text. This can be very handy action…